Last updated August 19, 2026
The deal in one line: Norm drafts the work and you approve it, which means the things Norm sends are your messages and your responsibility. The rest of this page is the long version.
By signing in to Norman or installing Norm for Mac, you agree to these terms. If you do not agree, do not use the service. Norman is operated by Dunnewold Labs LLC (“we”), and these terms are between you and us.
Norman connects to your Google account, reads your mail and calendar, and drafts the work it thinks you need: replies, briefings, calendar events, cleanup batches. Most of it waits for your approval. Some of it — the things that only ever reach you, like a morning briefing — Norm does on its own, according to the trust levels you set.
You control those levels, and you can change them at any time in the console. Raising one means Norm acts without asking you first, and you accept the outcome of that choice.
When you approve a draft, that message goes out from your account, in your name. It is your message. You are responsible for what it says and what follows from it — the same as if you had typed every word.
Norm writes from a language model. It can be wrong, it can misread a thread, and it can state something confidently that is not true. Read what you approve. For anything that carries legal, financial, medical, or contractual weight, read it twice.
You must be at least 18 and able to enter a contract. Keep your Google account secure — anyone who can sign in as you can approve things as you. Tell us promptly at ryan@dunnewold.studio if you think someone else has access.
You are responsible for making sure your use of Norman is allowed by whoever administers your email account. If it belongs to an employer or a client, that is their call to make, not yours alone.
You also have to follow Google’s terms for the accounts you connect. Breaking them can get your access to Norman cut off along with everything else.
Your mail, calendar, notes, and recordings stay yours. You give us only the permission needed to run the service for you: to read, process, store, and display that content, and to send what you approve. We do not use it to train generalized AI models, and we do not sell it. The Privacy Policy is the full accounting.
Norman depends on Google, and on the infrastructure and model providers named in the Privacy Policy. When one of them is down, changes their rules, or revokes access, Norman is affected and we may not be able to fix it. Your use of those services is governed by their own terms.
Norman is provided “as is,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not promise it will be available, uninterrupted, accurate, or free of errors.
This is early software and it behaves like it: features change, jobs occasionally fail, and a run can miss something it should have caught. Do not rely on Norman as the only system watching something that matters.
To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or missed opportunities — including anything arising from a message Norm drafted or sent, or from something it failed to surface.
Our total liability for any claim relating to Norman is limited to the greater of the amount you paid us in the twelve months before the claim, or one hundred US dollars. Some jurisdictions do not allow these limits, in which case they apply only as far as the law permits.
You can stop at any time: revoke Norman’s access in your Google account settings, and ask us to delete your data. We may suspend or end your access if you break these terms, or if running the service for you is no longer viable — and we will give you reasonable notice unless the situation makes that impossible.
We may update these terms. If a change materially affects your rights, we will tell you before it takes effect. Continuing to use Norman after that means you accept the new terms.
These terms are governed by the laws of the State of Tennessee, United States, without regard to its conflict-of-laws rules. Any dispute goes to the state or federal courts located in Davidson County, Tennessee, and you and we both consent to that jurisdiction.
Reach us at ryan@dunnewold.studio. For anything about your data, see the Privacy Policy.